Privacy Policy
Effective Date: February 23, 2026
Website: accuratefloodzonedetermination.com
Company: Accurate Flood Zone Determination (“Accurate,” “we,” “us,” or “our”)
1. What This Privacy Policy Covers
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website. It applies to information collected online through accuratefloodzonedetermination.com.
Important: Accurate Flood Zone Determination operates as a referral and access portal. Flood zone determinations are fulfilled directly by ServiceLink National Flood, LLC ("ServiceLink"), an independent third-party provider. When you submit property or order information through this site, that information is transmitted to ServiceLink to fulfill your order. ServiceLink's own privacy policy governs how they handle that data, available at www.servicelinknationalflood.com.
This policy does not cover information we receive or process through customer contracts and loan-workflow integrations. Those arrangements are governed by applicable contracts and compliance requirements.
2. The Roles We May Play: Website Operator vs. Service Provider
Accurate Flood Zone Determination primarily supports mortgage and lending workflows. Depending on the situation:
Website visitor context: We act as an independent business controlling how website inquiry and contact information is used.
Client workflow context (lenders/portal users): We facilitate access to ServiceLink's platform on behalf of lenders, servicers, title companies, insurers, and other business customers. In those cases, property and order data submitted through the portal is passed directly to ServiceLink for fulfillment. ServiceLink is the data controller for that information.
If you are a borrower or consumer whose information was submitted through a lender or other business, you should direct privacy requests to that business first. For order-related data, ServiceLink may also be an appropriate contact.
3. Information We Collect
A) Information you provide to us
You may provide information when you submit a contact form, request a demo or integration, or communicate with us. This may include name, business name, email, phone number, job title, message content, and any other information you choose to provide.
B) Information we collect automatically (website and device data)
When you browse our site, we may automatically collect:
- IP address, device identifiers, browser type, and operating system
- Pages viewed, time spent, referring and exit pages, clicks, and general usage activity
- Approximate location derived from IP address
We may collect this using server logs, cookies, pixels, and similar technologies.
C) Property and order data submitted for flood determinations
If you submit property information through our portal to order a flood zone determination, that data (such as property address, loan number, and related transaction identifiers) is transmitted directly to ServiceLink to fulfill the order. We may retain a record of the transaction for support and operational purposes, but ServiceLink is the primary handler of order data and their privacy policy governs its use.
D) Information from business customers and third parties
If you are using our services through a lender or LOS workflow, we may receive information needed to facilitate flood determination orders from our customer or their authorized vendors.
4. How We Use Information
We use information for legitimate business purposes, including to:
- Respond to inquiries and provide requested information
- Facilitate access to flood zone determination services through ServiceLink
- Maintain website functionality, security, and fraud prevention
- Analyze performance and improve the site and user experience
- Comply with law, enforce agreements, and protect rights and safety
5. How We Disclose Information
A) ServiceLink (order fulfillment)
Property and order data you submit through our portal is transmitted to ServiceLink for the purpose of fulfilling flood zone determination orders. This is a core function of the Services. ServiceLink's use of that data is governed by their own privacy policy and your agreement with them.
B) Service providers and vendors
We may share information with vendors that help us operate, such as hosting providers, analytics providers, customer support tools, and security services. These vendors are authorized to use information only to perform services for us, subject to contract and applicable law.
C) Business customers and workflow participants
If information is submitted through a lender or LOS workflow, we may share outputs and related data with the business customer and parties they authorize, such as investors, insurers, or compliance platforms, consistent with the service being provided.
D) Legal requirements and protections
We may disclose information if we believe in good faith it is necessary to comply with legal obligations or lawful requests, respond to subpoenas or court orders, protect the security of our services and customers, or prevent fraud or misuse.
E) Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
6. Cookies, Analytics, and Similar Technologies
We may use cookies and similar technologies to remember preferences and improve site functionality, understand how visitors use the site, and help detect abuse and protect the site. You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. For order data transmitted to ServiceLink, their security practices also apply.
8. Data Retention
We retain information for as long as reasonably necessary to provide services and support, maintain records for operational, legal, and compliance needs, and resolve disputes and enforce agreements. Retention periods may vary depending on the type of information and context in which it was collected.
9. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. Your Privacy Rights and Choices
Because our website is intended for business and professional use by mortgage lenders, servicers, and related organizations, most interactions with this site involve business contact information rather than consumer personal data. The majority of applicable privacy rights frameworks (such as CCPA) are oriented toward consumer data and may not apply to B2B professional information in the same way.
For website contact and inquiry data, depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or information about disclosures of personal information. To submit a website-related request, contact us using the details in Section 13.
If your data is handled through a lender or other business customer workflow or through ServiceLink directly, your request should be directed to that business as the primary controller of the information.
11. External Links
Our website may link to third-party sites, including ServiceLink's platform. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before submitting information.
12. Additional Statements
We do not sell your personal information in the ordinary course of our business.
Our website is intended for business and professional inquiries. Please do not submit sensitive personal information such as Social Security numbers or full non-public personal financial details through website forms unless we specifically request it for a defined purpose and provide an appropriate secure method.
13. Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Accurate Flood Zone Determination
201 Water St, Milford, PA 18337
Email: info@accuratefloodzonedetermination.com
For questions about flood zone determination orders, contact ServiceLink directly at www.servicelinknationalflood.com.